Fuji Digital Camera Fail

We purchased a Fuji Digital Camera for our daughter for her 12th birthday.  We bought it at Wal-Mart for a fantastic price in a bundled pack for $71.00 on clearance. It was purchased with money from the grandparents. She was so excited to receive it.

Six months later out of the blue, the lcd screen went all scrambled.  She was in tears over it. We packaged it up and sent it off to Fuji to get fixed under warranty. They informed us that it would cost us $62.00 to fix it (plus we had paid $8.00 to FedEx it to them), because the lcd screen was cracked. Yes, and we replied so, you won’t fix it under warranty? Nope, because it won’t break unless undue force was placed upon the screen, and that is not covered. ARGH. No undue force was placed upon the screen it wasn’t dropped or anything it just broke (most likely due to shoddy manufacturing). So they wanted us to pay as much to fix it, as we originally paid for the camera! So we told them no thank you. This all happened December 30th.

New Year’s Eve, a FedEx overnight package arrives on our doorstep. It’s the broken camera returned to us. Fuji OVERNIGHTED it to us. At their expense. What? How ridiculous. That probably cost them almost as much as just having fixed it, and keeping a customer happy. NO MORE FUJI products in this home.